median first reply
of conversations resolved
GipsyTeam has run a Russian-language poker news site and forum since 2009. It makes its own video shows, runs several Telegram channels, offers deals with poker rooms and helps users with software and payment questions. In 2022 the Russian Poker Awards named it Best Poker Information Portal.
- Industry Poker media & community
- Using Misterio in Telegram
- Operating since 2009
- Focus Routine questions & client setup
The goal: an instant answer for newcomers
Which room should I pick? How do I sign up? How do I top up my account? Why won't the client open the tournament lobby? Many of these come up again and again.
The technical ones take the longest to explain properly. The aim was to get newcomers an answer even faster and leave operators free for the trickier cases.
The solution: Misterio answers first
GipsyTeam and the Misterio team set it up together. Misterio learned the knowledge base, from room rules and sign-up steps to deposits and client setup, and replied as soon as someone wrote.
Technical questions turned out to be its strong suit. When someone couldn't get a poker client installed, set up or running, Misterio explained what to do in detail. GipsyTeam singled out these answers in its feedback.
Some cases called for a person, such as checking an account's status in another system. Those went to an operator along with the whole conversation, so nobody had to tell the story twice.
The results: faster answers, more time for the team
Between late July and mid-September 2026, Misterio handled more than 1,500 conversations, at any hour. Operators kept their time for the cases where a person has to make the call.
How we measured
- Period
- 23 July to 15 September 2026
- Sample
- 1,570 Telegram conversations reviewed after closing. Chats opened without a single message aren't counted.
- Metric
- First reply: the median time between the user's first message and Misterio's answer, measured on 40 conversations spread evenly across the period. Resolved: after the conversation closed, Misterio's review found the question answered, either because the user confirmed it or because the conversation made it clear. Unresolved conversations and ones the user walked away from count against the 71%.
- Source
- Misterio analytics for the Telegram channel of one of GipsyTeam's sub-projects
Get started with Misterio
Hand the everyday questions to Misterio
Show us your busiest chat. We'll show you how Misterio fits into the way your team already works.
© 2026 Shifting Apps Ltd. All rights reserved.