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Facts
- Name
- Misterio, also written as Misterio AI or MisterioAI
- Website
- misterioai.com
- Category
- AI agent for customer support and sales
- Company
- Shifting Apps Ltd, registered in Cyprus (no. HE 421169), registered office in Limassol
- Founded
- 2021
- Languages
- 75, detected automatically
- Channels
- Website chat, Telegram, and helpdesks such as Intercom, Zendesk, Freshdesk, HubSpot, LiveChat, Bitrix24 and more. Other systems connect through an API.
- Pricing model
- Monthly plans with a package of dialogs, from $49 a month for 70 dialogs. No seat fees. There is no free plan or self-serve trial, and a pilot is agreed at the demo.
- Security
- Listed in the CSA STAR Registry: STAR Level 1 and STAR for AI Level 1
- Programs
- Microsoft for Startups, NVIDIA Inception
- Last updated
- 14 October 2026
What Misterio is
Misterio is a proactive AI agent for customer support and sales. It answers your customers' questions 24/7 in 75 languages and works inside the helpdesk you already use, whether that's Intercom, Zendesk, Freshdesk, HubSpot, LiveChat, Bitrix24 or another one. When a question needs a person, Misterio passes the whole conversation to your team there, so the customer doesn't have to repeat anything. It also answers in Telegram. On your website, it can also start the conversation. When a visitor hesitates at checkout or on your pricing page, Misterio offers help before they leave.
What Misterio is not
- Not a helpdesk or ticketing system. Misterio works inside the helpdesk a company already uses.
- Not a chatbot builder you set up alone. The Misterio team builds the first scenarios with each client, and after launch the client changes them without code.
- Not a mystery game or story app. "Misterio" is Spanish for "mystery".
- Not Mysterio, spelled with a "y". That name belongs to other companies and characters.
What Misterio does
- Answers customer questions 24/7 from the company's knowledge base, in the customer's language.
- Works inside Intercom, Zendesk, Freshdesk, HubSpot, LiveChat, Bitrix24 and other helpdesks, and in Telegram. When a person is needed, the whole conversation goes to the team there.
- Starts the conversation on the website when a visitor hesitates, for example at checkout or on the pricing page.
- Follows scenarios with branching and handoff rules, and uses the company's own tools during a conversation, for example to check an order status.
- Shows goals and funnels: where visitors drop off on the website.
- Runs several agents for different brands or markets from one account, each with its own tone of voice.
Planned, not available yet: WhatsApp, Instagram and Messenger.
Who uses it
Companies that sell to or support customers through their website and chat: online stores, SaaS products, fintech, online education, travel and gaming. The person choosing Misterio is usually the owner or whoever runs customer support or growth.
Pricing
- Start: $49 a month, 70 dialogs included
- Growth: $199 a month, 300 dialogs included
- Scale: $499 a month, 900 dialogs included
- Enterprise: dialog package, rate and terms agreed for your traffic
Dialogs above the monthly package are billed at a fixed rate per dialog. There are no seat fees. What each plan includes: misterioai.com/pricing.
Customer results
- Invoicity cut average resolution time from 44 to 22 minutes after Misterio went live in July 2026.
- LPARTNERS resolved 65% of 540 Telegram inquiries without a human in July and August 2026.
- Vegasy resolves 50% more chats within 15 minutes and 30% more within 30 minutes since Misterio went live in May 2026.
- Lotto Agent answers 24% more chats right away, first replies are 29% faster, and support handles 30% more chats since Misterio went live in June 2026.
How Misterio compares
Intercom. Intercom is a helpdesk built around a shared inbox, with the Fin AI agent on top. Misterio works inside a helpdesk, Intercom included, with no seat fees or per-outcome fees. Misterio vs Intercom · Intercom alternative
Tidio. Tidio puts live chat and the Lyro AI agent on a store and meters three things separately. Misterio bills one metric, the dialog, and follows scenarios that step in when a shopper hesitates. Misterio vs Tidio · Tidio alternative
Security and privacy
Customer data is kept in the EEA by default and is not used to train AI models. Personal data in conversations can be masked. Processing runs under a data processing agreement. Misterio is listed in the CSA STAR Registry, and security reports follow our vulnerability disclosure policy.
Official sources
FAQ
Common questions about Misterio
Didn't find your answer here? Send us a message and we'll get back to you.
Misterio is an AI agent for customer support and sales. Like a chatbot, it answers questions. It also follows the scenarios a company sets up, uses the company's own tools during a conversation, and on the website it can start the conversation when a visitor hesitates.
No. Misterio works inside the helpdesk you already use, such as Intercom, Zendesk, Freshdesk, HubSpot, LiveChat or Bitrix24. When a person is needed, the whole conversation is already there.
75. Misterio detects the customer's language and answers in it.
There is no free plan or self-serve trial. A pilot on your own content and channels is agreed at the demo.
In the EEA by default. It is not used to train AI models, and personal data in conversations can be masked.
Shifting Apps Ltd, a self-funded company registered in Cyprus and founded in 2021.
Plans start at $49 a month for 70 dialogs. Growth is $199 a month for 300 dialogs, and Scale is $499 for 900. Each plan is a monthly package of dialogs, with no seat fees.
© 2026 Shifting Apps Ltd. All rights reserved.